Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may be experiencing difficulties if you:

• Spend more time or money on gambling than you originally intended
• Gamble to recover losses or escape from stress and personal problems
• Feel anxious, irritable, or restless when not gambling
• Neglect personal, professional, or family responsibilities due to gambling
• Borrow money or sell possessions to fund gambling activity
• Feel unable to stop or cut back despite wanting to

If any of the above applies to you, we strongly encourage you to make use of the responsible gambling tools available on our platform and to seek professional support.

Tools Available on BC Game

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period. To adjust your limits, visit your account settings or contact our support team.

Self-Exclusion

If you feel that you need a break from gambling, BC Game offers a self-exclusion option that temporarily or permanently restricts access to your account. During a self-exclusion period, you will not be able to log in, deposit funds, or participate in any games. To activate this option, please contact our 24/7 support team via live chat.

Reality Checks

BC Game provides session reminders and time-tracking tools to help you stay aware of how long you have been playing. We recommend setting these alerts as part of a healthy gaming routine.

Account Cooling-Off Period

If you need a short break but do not wish to fully exclude yourself, you can request a temporary account suspension of 24 hours, 7 days, or 30 days. During this period, your account will be inactive and all marketing communications will be paused.

Support Resources

If you or someone you know needs help with problem gambling, the following organisations offer free, confidential support:

• National Problem Gambling Helpline (Nigeria): contact your local mental health authority
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare (international): www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org

Underage Gambling

BC Game strictly prohibits gambling by individuals under the age of 18. During the account verification process, we check the age and identity of all players. If we suspect that a minor has gained access to our platform, we will immediately suspend the account and investigate the matter in line with our legal obligations.

If you are a parent or guardian, we recommend using parental control software to prevent minors from accessing online gambling platforms.