Responsible Gambling
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. Use the self-assessment test below to check your gambling habits.
Self-Assessment Test
Answer the following questions honestly. If you answer “yes” to two or more questions, we strongly recommend using the responsible gambling tools on our platform or seeking professional support.
- Do you spend more time or money on gambling than you originally intended?
- Do you gamble to recover losses or escape from stress and personal problems?
- Do you feel anxious, irritable, or restless when you are not gambling?
- Have you neglected personal, professional, or family responsibilities due to gambling?
- Have you borrowed money or sold possessions to fund gambling activity?
- Do you feel unable to stop or cut back on gambling, even when you want to?
- Have friends or family expressed concern about your gambling behaviour?
- Do you hide or lie about how much time or money you spend on gambling?
Tools Available on BC Game
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account to help manage your spending. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period. To adjust your limits, visit your account settings or contact our support team.
Self-Exclusion
If you feel that you need a break from gambling, BC Game offers a self-exclusion option that temporarily or permanently restricts access to your account. During a self-exclusion period, you will not be able to log in, deposit funds, or participate in any games. To activate this option, please contact our 24/7 support team via live chat.
Reality Checks
BC Game provides session reminders and time-tracking tools to help you stay aware of how long you have been playing. We recommend setting these alerts as part of a healthy gaming routine.
Account Cooling-Off Period
If you need a short break but do not wish to fully exclude yourself, you can request a temporary account suspension of 24 hours, 7 days, or 30 days. During this period, your account will be inactive and all marketing communications will be paused.
Support Resources
If you or someone you know needs help with problem gambling, the following organisations offer free, confidential support:
- National Problem Gambling Helpline (Nigeria): contact your local mental health authority
- Gamblers Anonymous: www.gamblersanonymous.org
- GamCare (international): www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org
- Gambling Therapy: www.gamblingtherapy.org
Underage Gambling
BC Game strictly prohibits gambling by individuals under the age of 18. During the account verification process, we check the age and identity of all players. If we suspect that a minor has gained access to our platform, we will immediately suspend the account and investigate the matter in line with our legal obligations.
If you are a parent or guardian, we recommend using parental control software to prevent minors from accessing online gambling platforms. Popular options include Net Nanny (www.netnanny.com) and CyberPatrol (www.cyberpatrol.com).
